Care Management Overview
Community Case Management
Focus Study
Hospital Case Management
Infection Control
Patient Relations
Performance Overview Profiles
Quality Management
Reporting
Risk Management
Rules-based Processing
View these features and benefits in PDF format
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MIDAS+ Care Management—Patient Relations
The Patient Relations module permits you to track patient complaints and commendations, attribute the concern to
a department, employee, or provider, and make immediate referrals to risk management or other related departments.
Follow-up outcomes can be logged and categorized, making reporting easier than ever.
Automate real-time notification of patient admissions with an unresolved complaint, a history of complaints, or a
poor satisfaction survey. This real-time worklist notification system allows the patient representative to
follow-up with selected patients immediately upon admission. The Patient Navigator can also be used to review past
data entries.
Features and Benefits
- Intuitive, online patient complaint entry through customized browser-based forms, allowing for real-time data collection
- Increases the reporting of complaints and commendations
- Decreases the time between the date of the complaint and notification of Patient Relations staff
- Includes collection of non-patient occurrences
- Easily deployed on the hospital intranet, no additional password required
- Data collection forms are easy to customize
- Once submitted, the complaint cannot be retrieved or edited from the browser-based entry function
- The entry is immediately available in the MIDAS+ Patient Relations module to trigger user-defined worklist rules for notification, follow-up and reporting by department managers
- E-mail alerts notify staff that occurrences have been added to their Worklists for followup
- Occurrences that are not addressed within the defined follow-up time can be forwarded immediately to appropriate managers
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"The University of Maryland Medical System implemented MIDAS+ in March, 1998. The Division of Clinical Quality Systems has been able to integrate work processes within and among a variety of departments and has had a tremendous impact on our productivity. With the MIDAS+ system, we were able to increase the number of quality reviews per day from 25 to 54 without adding additional staff!"
Barbara Davis
Vice President, Clinical Quality Systems,
University of Maryland Medical Center,
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